Returns

For Insoles and Shoes:
All Fulton insoles and shoes are backed by our 90-Day Comfort Guarantee. Because they mold to your feet over time, we strongly recommend wearing them for at least 30 days before initiating a return — this break-in period is key to experiencing the full benefits of custom molding cork footbeds.

If you're still not satisfied after the initial break-in period, you're welcome to request a return or exchange within 90 days of delivery.

Returns: Refunds will be issued for the full product cost less any shipping fees incurred. If your original order didn’t qualify for free shipping, those shipping fees are nonrefundable.

Exchanges: Free anytime during the 90-day window. For shoes, the most common reason we see exchanges is because the shoes have not molded yet -- please make sure you have broken your shoes in for 10 hours before reaching out to kick off an exchange! The molding process will create more space and make the footbed feel even more comfortable on your feet.

Insoles and shoes should be returned in their original packaging for both returns and exchanges. Please note that only one exchange or refund is permitted per order - if you order multiple items, kindly wait until you are sure about what you'd like to do for each item before taking advantage of the 90 Day Comfort Guarantee.

Once your request is approved by our customer support team, you’ll receive return instructions through our online portal. Refunds are typically processed within 10 business days after the item is received and inspected. We are only able to accept returns from a customer’s most recent order.

For All Other Products:
All other Fulton gear is final sale and not eligible for return or exchange. If something arrives damaged or incorrect, please contact us right away — we’ll make it right.

To start a return or exchange, reach out to support@walkfulton.com with your order number and a quick note about the issue you're experiencing. We’re happy to help.